Privacy Policy

1. Introduction

364ph ("we," "us," or "our") is committed to protecting the privacy and security of the personal information of all users ("you" or "Player") who access and use our online casino and sports betting platform. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information in connection with your use of the 364ph website, mobile applications, and related services (collectively, the "Platform").

We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly and in your best interests. This Privacy Policy outlines how we fulfill that trust and demonstrates our commitment to transparency in our data handling practices. We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with 364ph, you provide us with personal information that may include:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for account verification and compliance with anti-money laundering regulations).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, and transaction history.
• Verification Documents: Copies of government-issued identification documents (passport, driver's license, national ID), utility bills, bank statements, or other documents required to verify your identity and comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Communication Records: Content of communications you send to our customer support team, including chat logs, emails, and feedback submissions.

2.2 Information We Collect Automatically

When you access and use the 364ph Platform, we automatically collect certain information about your device and usage patterns, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Information about your interactions with the Platform, including pages visited, games played, bets placed, features used, time spent on the Platform, click patterns, and navigation paths.
• Log Data: IP address, access times, referring URLs, error logs, and other diagnostic data.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with jurisdictional restrictions and to provide localized content and services.
• Transaction Data: Records of all deposits, withdrawals, bets, wins, losses, bonuses claimed, and other financial transactions conducted through your 364ph Account.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Information from GCash, PayMaya, banks, and other payment processors to verify transactions and prevent fraud.
• Identity Verification Services: Information from third-party identity verification and fraud prevention services used to confirm your identity and assess risk.
• Affiliates and Partners: If you were referred to 364ph by an affiliate partner, we may receive limited information about the referral source.

3. How We Use Your Information

364ph uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your 364ph Account.
• Processing your deposits, withdrawals, and other financial transactions.
• Providing access to casino games, sports betting markets, and other gaming services.
• Recording and settling bets, calculating winnings, and managing your Account balance.
• Administering bonuses, promotions, and loyalty programs.

3.2 Legal Compliance and Security

• Verifying your identity and age to ensure compliance with legal requirements and prevent underage gambling.
• Complying with Know Your Customer (KYC) and anti-money laundering (AML) obligations under Philippine law.
• Detecting, preventing, and investigating fraud, collusion, money laundering, and other illegal activities.
• Enforcing our Terms & Conditions and protecting the integrity of our Platform.
• Responding to legal requests, court orders, and regulatory inquiries from government authorities.

3.3 Customer Support

• Responding to your inquiries, complaints, and support requests.
• Troubleshooting technical issues and resolving disputes.
• Providing personalized assistance and account management support.

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to understand how Players interact with our Platform.
• Conducting research and analysis to improve our games, features, and services.
• Testing new products, features, and promotional campaigns.
• Monitoring Platform performance, reliability, and security.

3.5 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, promotions, new games, and special offers (only if you have consented to receive marketing communications).
• Personalizing your experience on the Platform by displaying relevant content and offers based on your preferences and gaming history.
• Sending transactional communications such as account verification emails, payment confirmations, and important account updates.

3.6 Responsible Gaming

• Monitoring your gaming activity to identify signs of problem gambling.
• Implementing deposit limits, session time limits, and self-exclusion tools as requested by you.
• Providing information and resources related to responsible gaming and problem gambling support.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and other applicable laws, 364ph processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the services you have requested, including account management, payment processing, and game provision.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including age verification, KYC/AML requirements, tax reporting, and responding to lawful requests from government authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and direct marketing (where not overridden by your privacy rights).
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information, such as sending marketing communications or using certain tracking technologies.

5. Data Sharing and Disclosure

364ph does not sell your personal information to third parties. However, we may share your personal information with the following categories of recipients under specific circumstances:

5.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals.
• Identity verification and fraud prevention services to comply with KYC/AML requirements.
• Cloud hosting providers to store data securely.
• Customer support platforms to manage support tickets and communications.
• Analytics providers to help us understand Platform usage and improve our services.

These service providers are contractually obligated to use your personal information only for the purposes we specify and to maintain appropriate security measures.

5.2 Game Providers

We share limited information with third-party game providers (such as JILI, Pragmatic Play, Evolution Gaming) to enable game functionality and ensure fair play. This typically includes your Player ID, bet history, and game session data.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, courts, and regulators when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements.
• Enforce our Terms & Conditions and protect our legal rights.
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities.
• Protect the safety, security, or integrity of our Platform, Players, or the public.

5.4 Business Transfers

If 364ph is involved in a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

364ph implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions. We implement role-based access controls and regularly review access permissions.
• Secure Infrastructure: Our Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security monitoring.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: Our staff members receive training on data protection and security best practices.

While we take reasonable precautions to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any suspected security incidents.

7. Data Retention

364ph retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are as follows:

• Active Accounts: While your Account is active, we retain all information necessary to provide our services, maintain your Account, and comply with legal obligations.
• Closed Accounts: After you close your Account, we retain certain information for a period of time as required by Philippine gaming regulations, tax laws, and anti-money laundering requirements (typically 5 to 10 years from the date of account closure).
• Transaction Records: Financial transaction records, including deposits, withdrawals, and betting history, are retained for the period required by applicable tax and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you. You can view most of your Account information by logging into your 364ph Account dashboard.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your Account information directly through your Account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information. However, we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframe required by applicable law (typically within 30 days). In some cases, we may require you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

364ph uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features such as security, account login, and payment processing. Without these cookies, certain services cannot be provided.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and previous gameplay.
• Analytics Cookies: Help us understand how visitors interact with the Platform by collecting information about pages visited, time spent on the Platform, and click patterns. This information is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may track your activity across different websites.

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you disable cookies, some features of the Platform may not function properly. You can also manage your cookie preferences through our cookie consent banner when you first visit the Platform.

10. Third-Party Services

The 364ph Platform may contain links to third-party websites, services, or applications that are not owned or controlled by 364ph. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.

When you use third-party payment methods (such as GCash or PayMaya) or interact with third-party game providers, those third parties may collect information about you in accordance with their own privacy policies. 364ph is not responsible for the data practices of these third parties.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the Philippines, including countries that may not have the same level of data protection as the Philippines. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses approved by data protection authorities or relying on service providers that are certified under recognized data protection frameworks.

12. Children's Privacy

The 364ph Platform is intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years old, you are not permitted to register an account or use our services.

If we become aware that we have collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and terminate the associated account. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Changes to This Policy

364ph reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a revised "Last Updated" date.
• Sending you an email notification to the email address associated with your Account (for significant changes).
• Displaying a prominent notice on the Platform when you log in.

Your continued use of the 364ph Platform after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the 364ph Platform
• Customer Support: Available 24 hours a day, 7 days a week

We take privacy concerns seriously and will respond to all inquiries within a reasonable timeframe, typically within 30 days of receiving your request.